Privacy Policy

PremierCurtain.ae

Effective Date: 30 June 2026

At PremierCurtain.ae, we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, book a free home visit, request a quotation, place an order, or use our services.

We operate in full compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data Protection (PDPL) and other applicable data protection laws in the United Arab Emirates.

By using our website or services, you consent to the practices described in this Policy. If you do not agree, please do not provide your personal information or use our services.

1. Information We Collect

We collect personal information necessary to provide you with high-quality custom curtain solutions and professional services.

1.1 Information You Provide Directly

• Contact Information: Name, phone number, email address, WhatsApp number, and physical address.
• Home Visit & Consultation Data: Details provided when booking a free measurement visit, including preferred date/time, property type, and specific requirements.
• Order & Design Information: Measurements, window dimensions, fabric preferences, color choices, design notes, photos of your space, and installation requirements.
• Payment Information: Billing details processed through secure gateways. For Tabby installment plans, we share necessary information with Tabby as required for payment processing.
• Customer Support Data: Records of communications, complaints, feedback, or requests for after-sales support.

1.2 Information Collected Automatically

• Website usage data: IP address, browser type, device information, pages visited, and time spent on our site.
• Cookies and similar tracking technologies (see Section 9 below).

1.3 Data from Home Visits & Consultations

During free home visits and on-site consultations, our team may record measurements, take reference photos (with your permission), and note specific design preferences to create accurate custom curtains tailored to your home.

2. How We Use Your Personal Information

We use your data only for legitimate business purposes:

• To process and fulfill your custom curtain orders and installation requests.
• To schedule and conduct free home measurement visits and design consultations.
• To communicate with you about your order status, appointments, and after-sales support.
• To personalize our recommendations and improve our product offerings.
• To process payments and manage installment plans (including coordination with Tabby).
• To send important service-related updates and respond to your inquiries.
• To improve our website, services, and customer experience through analytics.
• To comply with legal obligations and resolve any disputes.

We do not sell your personal data to third parties for marketing purposes.

3. Legal Basis for Processing (UAE PDPL Compliance)

Under UAE data protection law, we process your personal data based on:

• Your consent (where applicable).
• Necessity for the performance of a contract (e.g., fulfilling your custom order).
• Legitimate business interests (e.g., improving our services).
• Compliance with legal obligations.

4. Sharing of Your Information

We share your data only when necessary and with appropriate safeguards:

4.1 Third-Party Service Providers

• Payment Processors: Tabby and other approved gateways for secure payment processing.
• Installation & Logistics Partners: Certified technicians and delivery partners who help execute your order.
• IT & Analytics Providers: Trusted companies that assist with website hosting, email communication, and data analytics (under strict data processing agreements).

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority in the UAE.

We do not share your data with unrelated third parties for their own marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These include encrypted connections (HTTPS), secure servers, and restricted access to sensitive data.

While we strive to protect your information, no system is completely secure. We encourage you to use strong passwords and protect your login credentials.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by UAE law (typically up to 6 years for accounting and contractual records). After this period, we securely delete or anonymize your data.

7. Your Rights Under UAE Law

You have the following rights regarding your personal data:

• Right to access your data.
• Right to request correction of inaccurate data.
• Right to request deletion (subject to legal obligations).
• Right to withdraw consent (where processing is based on consent).
• Right to object to certain processing activities.
• Right to data portability (in certain cases).

To exercise any of these rights, please contact us at info@premiercurtain.ae. We will respond within the timeframe required by UAE law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and provide personalized content. You can manage cookie preferences through your browser settings. We may use both essential cookies (necessary for the website to function) and analytics cookies.

9. International Data Transfers

While our primary operations are in the UAE, some service providers may be located outside the UAE. In such cases, we ensure appropriate safeguards (such as data processing agreements) are in place to protect your data in line with UAE PDPL standards.

10. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Policy on our website with a new effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@premiercurtain.ae
• Phone/WhatsApp: +971 50 213 6026
• Address: Shop 74, Al Ameed Plaza, Al Asayel St, Al Quoz 4, Dubai, UAE

You may also contact us if you wish to file a complaint about how we handle your personal data.

Thank you for trusting PremierCurtain.ae with your home and your personal information. We are fully committed to protecting your privacy while delivering the highest quality custom curtains and window treatment services in Dubai.

This Privacy Policy is governed by the laws of the United Arab Emirates.