Return & Refund Policy

PremierCurtain.ae

Effective Date: 30 June 2026

At PremierCurtain.ae, we strive to ensure complete satisfaction with every purchase. Because most of our products are custom-made to your exact specifications, our return policy differs between custom and ready-made items. Please read the details below carefully.

1. Custom-Made Curtains & Window Treatments

Most of our products are custom-made according to your measurements, fabric choices, colors, and design requirements.

• Returns & Refunds: Generally not accepted once production has started, as these items are made specifically for you.
• Cancellation: You may cancel your order within 24 hours of confirmation for a full refund of your deposit (minus any non-recoverable costs such as fabric sampling or design fees).
• After Production Begins: Cancellations or returns are not possible, and deposits are non-refundable.

Exceptions

We will consider returns or refunds only in cases of proven manufacturing defects or if the product does not match the approved specifications. In such cases, we will repair, replace, or refund the item at our discretion.

2. Ready-Made Curtains & Products

For non-custom, ready-made items available in our shop:

• Return Window: You may return unused items within 7 days of delivery.
• Condition Requirements: Items must be in their original packaging, unused, uninstalled, and in resaleable condition with all tags attached.
• Return Process: Contact us first to obtain approval before returning. Return shipping or collection costs are the customer’s responsibility unless the item is defective.

3. Installed Products

Once curtains or window treatments are professionally installed:

• Returns or refunds are not accepted.
• This is because installation involves customization to your windows and property.

4. Defective or Damaged Items

If you receive a product with a manufacturing defect or damage:

• Notify us within 48 hours of delivery with clear photographs and a description of the issue.
• We will inspect the item and, if the claim is valid, offer a repair, replacement, or refund.

5. How to Initiate a Return or Refund Request

1. Contact our customer service team immediately at:
   • WhatsApp/Phone: +971 50 213 6026
   • Email: info@premiercurtain.ae
2. Provide your order number, photos (if applicable), and reason for the request.
3. Wait for our approval before returning any item.
4. Once approved, follow the instructions provided.

6. Refund Timeline

• Approved refunds will be processed within 7–14 business days from the date we receive and inspect the returned item.
• Refunds will be issued to the original payment method (bank transfer, card, or relevant installment provider).
• For Tabby/Tamara payments, any refund will be coordinated according to their policies.

7. Non-Refundable Items & Services

The following are generally non-refundable:

• Custom-made products (after production starts)
• Installed or altered items
• Fabric samples (unless defective)
• Design consultation or measurement fees (where separately charged)
• Shipping and installation charges

8. Important Notes

• All returns are subject to inspection and approval by our team.
• We reserve the right to refuse returns that do not meet the conditions outlined above.
• In case of disputes, our decision will be final, subject to UAE law.

We are committed to resolving any issues fairly and promptly. Our goal is to ensure you are completely satisfied with your custom window treatments.

For any questions regarding our Return & Refund Policy, please feel free to contact us at info@premiercurtain.ae or +971 50 213 6026.

Thank you for shopping at PremierCurtain.ae — Dubai’s trusted expert in premium custom curtains.